What should a monthly AI visibility retainer include, and what should finance check before signing one for a software company?
A monthly retainer should say, in writing, what is measured and what is done. On measurement, expect an agreed set of buyer questions, asked again every month on the same wording, on named assistants, with repeated runs, reported as counts with intervals for each assistant separately. Expect a report that names a small number of prioritised actions, and a regular review call. If work is included, expect it to be named: a fixed amount of pages, sources or technical fixes each month, logged with dates.
A measurement-only step and a step with work done for you are different purchases. Check which one you are being quoted, because in the first the work that follows stays with your own team.
Before signing, check these things. What exactly is measured, on which assistants and how many times? Who does the work that follows? Is the scope, the provider coverage and the delivery timing agreed up front? What is the minimum term, and how do you leave? Do you receive the raw answers, or only a summary? How are changes made by the assistants themselves handled? Will flat results be reported?
Be wary of any retainer that promises a date or a number of recommendations. Nobody outside the assistant makers can promise what an assistant will say, and an honest provider promises the work and the measurement instead.
Read more: AI visibility measurement and the marketing work for B2B technology brands